Terms of service

These Terms of Service (“Terms”) constitute a legally binding agreement between Squatty Potty USA, LLC (“we”, “us”, “our”) and all users, visitors, and customers (“you”, “your”) of the website located at www.squattypotty.com (the “Site”). By accessing, browsing, or purchasing products through this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree to these Terms, you may not use this Site or purchase our products.

1. Eligibility and Account Rules

You must be at least 18 years of age to use this Site and place commercial orders. All site usage and purchases are reserved for individual or business users with legal capacity to form a binding contract. You are solely responsible for maintaining the confidentiality of any account information, contact details, and payment information you submit on our Site. You agree to update your account information promptly to keep it accurate, complete, and current.

2. Site Usage Prohibitions

You agree not to: (a) use the Site for any illegal, harmful, infringing, or unauthorized purpose; (b) disrupt, interfere with, or overload the Site’s server or network infrastructure; (c) conduct automated data scraping, crawling, or copying of site content without our written consent; (d) upload or transmit malicious software, spam, harmful code, or infringing material; (e) impersonate any person, entity, or official representative of Squatty Potty; (f) violate any local, state, national, or international law while using the Site. We reserve the right to restrict or terminate your site access at any time, with or without notice, for any violation of these Terms.

3. Intellectual Property Rights

All content on this Site, including text, graphics, logos, trademarks, product designs, images, copy, and website code, is the exclusive intellectual property of Squatty Potty USA, LLC and is protected by United States and international copyright, trademark, and intellectual property laws. The trademark Squatty Potty® and all associated brand assets are fully reserved. You may not reproduce, distribute, modify, publicly display, sell, license, or commercially exploit any site content or brand assets without explicit written approval from our team. Nothing on this Site grants any implied license or right to use our intellectual property.

4. User Generated Content (UGC) Terms

By submitting reviews, photos, videos, comments, or other user content (“User Content”) to our Site or social platforms, you confirm that you own full legal rights to such content and are at least 18 years old. You hereby grant us a perpetual, worldwide, irrevocable, royalty-free, sublicensable license to use, reproduce, edit, adapt, distribute, display, and publish your User Content for commercial and promotional purposes, across all media channels, without any compensation owed to you. You waive all moral rights related to your User Content and agree not to hold us liable for any use of approved User Content. We reserve the right to remove, edit, or refuse any User Content at our sole discretion.

5. Ordering, Pricing & Promotional Rules

All product prices displayed on the Site are in US dollars, exclusive of taxes, shipping fees, and international duties. We strive to maintain accurate pricing information, but typographical errors, system errors, or updates may occur. We reserve the right to correct pricing errors and adjust order details accordingly.

All promotional codes, discounts, and offers are valid only within their specified promotional periods. Discounts cannot be combined with other offers, and no price adjustments or retroactive discounts will be applied to previously completed orders. All bundle savings and promotional terms are final as stated at checkout. We retain the absolute right to cancel any order, for any reason, including but not limited to suspected fraud, pricing errors, policy violations, or inventory shortages.

Standard order processing takes 1–2 business days, excluding weekends and holidays. Shipping delivery times typically range from 3–8 business days within the United States. International customers are solely responsible for all customs fees, duties, and import taxes incurred during transit.

6. Returns, Exchanges & Warranty Policy

We offer a 60-day hassle-free money-back guarantee for all products purchased directly through www.squattypotty.com. If you are unsatisfied with your purchase for any reason, you may return eligible unused products within 60 days of delivery for a full refund (minus shipping and handling fees).

To complete a return or exchange, you must submit your order number, full name, registered email address, and return reason with your returned package. Products purchased from third-party retailers, marketplaces, or unauthorized websites must be returned exclusively to the original purchasing platform and cannot be returned to our official website.

All official Squatty Potty products are covered by our 60-day satisfaction guarantee. We reserve the right to inspect returned items before processing refunds or exchanges.

7. Flushable Wipes & Product Usage Guidelines

Our flushable wipes are designed to be sewer and septic system friendly when used and disposed of as directed. All product usage instructions, sizing specifications, and formulation details listed on the Site are for consumer guidance only. We are not liable for damage caused by improper product use, misuse, or failure to follow official usage guidelines.

8. Marketing & SMS Subscription Terms

By subscribing to our email or SMS marketing services, you consent to receive promotional updates, product announcements, and exclusive offers from Squatty Potty. You may unsubscribe at any time by replying STOP, END, CANCEL, or UNSUBSCRIBE to SMS messages or using the unsubscribe link in marketing emails. Message and data rates may apply. Subscription participation is voluntary and is not a required condition for purchasing any products on our Site.

9. Privacy & Cookie Policy Integration

Your use of this Site is also governed by our Privacy Policy, which outlines how we collect, use, store, and protect your personal information, including checkout data, browsing activity, IP addresses, and cookie data. We use standard website cookies to improve user experience, store preferences, and analyze site traffic. You may disable cookies via your browser settings, though certain Site functions may be limited as a result. We do not sell your personal identifiable information to third parties for unauthorized commercial use.

10. Medical Disclaimer

All product descriptions, health benefit statements, and posture guidance on this Site are for general wellness and informational purposes only. Content published on the Site does not constitute professional medical advice, diagnosis, or treatment. Squatty Potty products are wellness accessories and are not intended to cure, treat, or prevent any medical conditions, including constipation, bloating, or digestive disorders. Always consult a licensed medical professional for personalized health care.

11. Limitation of Liability

Squatty Potty USA, LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of this Site or our products, including lost profits, personal discomfort, property damage, or user error-related issues. Our total aggregate liability for any claim related to site usage or product purchases shall not exceed the total purchase price you paid for the relevant products.

12. Termination of Use

These Terms are effective indefinitely while you use the Site. We may terminate your access immediately, without prior notice, if you violate any clause within these Terms. Upon termination, all rights granted to you under this agreement will cease immediately, and you must discontinue all use of our Site and brand assets.

13. Amendment of Terms

We reserve the right to update, modify, or revise these Terms of Service at any time without prior notice. Updated terms will be posted on our legal page with a revised effective date. Your continued use of the Site after updates are posted constitutes full acceptance of the revised Terms.

14. Governing Law & Dispute Resolution

These Terms of Service shall be governed and construed in accordance with the laws of the State of Utah, United States, without regard to its conflict of law rules. Any legal dispute arising from site usage, product purchases, or these Terms shall be resolved exclusively in the judicial courts of Utah. If any individual clause of these Terms is found unenforceable or invalid, the remaining clauses shall remain in full legal force and effect.